Casinochan FAQ: Straight Answers

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The questions below are the ones support answers most often, with the actual numbers rather than reassuring phrases. Where something is not offered, it says so.

Account and Verification

How long does verification take?
24 to 48 hours once all documents are submitted. You need proof of identity — passport or driver's licence — and proof of address such as a utility bill dated within the last three months. VIP members are often processed in under 12 hours.

Why do documents get rejected?
Almost always for the same three reasons: the image cuts off a corner of the document, the address proof is older than three months, or the name does not match the account exactly. Photograph all four corners on a flat surface and the first attempt usually clears.

Can I play before verifying?
Yes, but you cannot withdraw. Verification is required before the first payout, which is why doing it on day one saves a wait when you actually have winnings.

Bonuses

What are the wagering requirements?
35x to 40x the bonus amount for deposit bonuses, 30x for free spin winnings. A $100 bonus at 35x means $3,500 of turnover before a withdrawal is possible.

Do all games count toward wagering?
No. Slots usually contribute 100%, table games often 10–20%. Clearing a bonus at the blackjack table takes far longer than the headline figure suggests. The bonus codes page lays out each offer with its requirement.

Payments

How fast are withdrawals?
E-wallets within 24 hours, cards 3–5 business days. Minimum deposit is around $10, minimum withdrawal around $20. Full detail is on the payments page.

Which methods are accepted?
Visa, Mastercard and Maestro, e-wallets including Skrill, Neteller, ecoPayz and MuchBetter, bank transfer, and cryptocurrencies including Bitcoin, Ethereum and Litecoin. Availability varies by country and account status.

Are there fees?
Crypto deposits carry no processing fee. Some withdrawal methods do — the casino lists this among its own stated drawbacks, so check the cashier for the method you intend to use.

Games and Fairness

Are the games audited?
Yes. Titles are certified by independent testing agencies and the random number generators are verified for unbiased outcomes. Our guide to provably fair slots explains how to verify a result yourself on the games that support it.

Can I play on mobile?
Yes, through the browser on iOS and Android. There is no app to download; the mobile site keeps deposits, withdrawals, bonus claims and support.

Licensing and Safety

Is Casinochan licensed?
Yes, under a licence from a recognised international regulator. The licence number and jurisdiction are published in the site footer. What that gives you in practice is independent game audits, a formal complaints route and mandatory responsible gaming tools — our licensing page goes through each.

What responsible gaming tools exist?
Deposit limits, self-exclusion and reality checks, all available from the account settings. If play stops feeling like entertainment, use them before the next session rather than after.